Making sure patients feel welcome as soon as they walk in the door

Pleasantly answering questions and making appointments for existing and potential clients

Reviewing and organizing patient medical charts for accuracy and authenticity

Using your friendliest phone voice to answer incoming calls, take messages, complete outreach to patients (some re-engagement required)

Assisting in opening and closing the office

Understanding and respecting patient privacy laws

Consistent training for optimal career growth

Taking the patient back to the exam room and verifying their medical history

Spending 15+ minutes with each patient before the doctor comes in, performing duties such as measuring retinal function, peripheral vision, and retinal thickness; and taking retinal photographs. (You’ll be using the same type of instruments NASA uses on the space station!)

“Refracting” the patient, which means starting the process of finding the patient’s eyeglass prescription before the doctor comes in to refine it.

Taking notes for the doctor during the patient’s exam.

Ordering proper tests based on the doctor’s diagnoses.

Consistent training for optimal career growth

Properly coding procedures so everything gets paid by the patient’s insurance.

Helping people pick out frames that suit them based on the shape of their face, bridge fit, lifestyle, and prescription.

Determining the best lens types, materials, coatings, and brands for patients’ lifestyles. For example, a kid who plays basketball will need something different from someone who works on a computer all day.

Educating first-timers on how to use and take care of their glasses

Troubleshooting prescription issues

Taking accurate measurements for all lens styles and prescriptions

Checking new glasses for fit and making adjustments

Miscellaneous repairs

Billing insurance

Consistent training for optimal career growth

Educating patients on what their benefits cover

Keeping the optical space looking clean, neat and welcoming

Doing inventory, ordering, sending and receiving shipments